Telephone Recovery Support

What is Telephone Recovery Support? 

We believe that a phone call can make someone feel wanted, included and cared about. We believe a phone call can save a life. 

PRCC’s Telephone Recovery Support program is a peer-to-peer recovery support program that allows recovering people a way to give back, strengthen their own recovery, and support others who are seeking recovery. We offer weekly telephone calls to people in recovery to “check in” and see how they’re doing. 

Through this program, trained PRCC volunteers call individuals seeking recovery who have requested this service, to ask how their recovery is progressing and to connect them to the resources they need to achieve and maintain recovery. 

Telephone Recovery Support: 

  • It is completely free and confidential. 
  • All calls are made from the PRCC offices, Monday to Friday between 9 am and 6 pm. 
  • The program is available to anyone who lives in the state of Maine. 
  • Telephone Recovery Support may be initiated or discontinued by the Recoveree at anytime. 

Individuals interested in signing up for TRS will need to provide contact information, preferred time and date, location, and if we can leave a message on their voicemail. The Telephone Recovery Support Application and Consent Form is downloadable from the PRCC website [Click here to download] 

Complete the Telephone Recovery Support Application and Consent Form and return to PRCC in person, by mail, or by fax. 

Note: If an individual in a residential (inpatient) treatment setting or in a correctional facility completes the application and consent forms, encourage them to indicate their discharge or release date, so the PRCC office knows to contact them after that and can assist with transition.


Q: What happens when a recoveree completes and turns in their application and consent form? 

A: A staff member or volunteer will contact the individual and enroll them in Telephone Recovery Support. 

Q: How long is the Telephone Recovery Support program?

A: It goes for as long or as short as the individual would like to receive it. 

Q: What qualifications does someone have to make calls?

A: PRCC volunteers who provide Telephone Recovery Support have been screened and trained by staff to place calls and provide support. Some are new in recovery themselves and some have been in recovery a long time. 

We all recovery together. PRCC knows that TRS calls help people in recovery; both the person receiving the call and the person making the calls. It’s a beautiful thing. 

Our volunteers offer support, compassion, and resources, and share their own experience in recovery. When someone tells us they have relapsed, we don’t judge them; we keep calling them, checking in with them, and seeing if they want help. When someone is down, that’s when he or she needs the most support. 

Sometimes, PRCC is the encouraging voice heard at a critical junction on the road of recovery. Sometimes, it’s the voice that cheers a celebratory milestone. TRS is one of the most valued practices in the recovery community.